Reno Water Guy respects your privacy. This Privacy Policy explains how Richard Kawika Burdine / Reno Water Guy collects, uses, stores, and protects information you provide through our website located at Reno Water Guy, including forms, contact requests, and related communications.

By using this website or submitting information through the website, you agree to the practices described in this Privacy Policy.

1. Business Information

This website is operated by:

Richard Kawika Burdine / Reno Water Guy 8913 Beacon Ridge Trail Reno, NV 89523 United States

Email: burdine11@gmail.com Phone: 775-484-4698

2. Information We Collect

We may collect information that you voluntarily provide through website forms, phone calls, emails, text messages, or other communications.

This may include:

• Name

• Phone number

• Email address

• Property address or service location

• Water quality concerns

• Information about your home’s water, plumbing, filtration needs, or service interests

• Appointment or consultation requests

• Any additional information you choose to submit

We may also collect basic technical information automatically when you visit the website, such as:

• IP address

• Browser type

• Device type

• Pages visited

• Date and time of visit

• General usage activity

• Referral source

This information may be collected through cookies, analytics tools, website hosting platforms, forms, or similar technologies.

3. How We Use Your Information

We may use the information we collect to:

• Respond to your inquiry

• Contact you about water quality concerns or service requests

• Schedule consultations, inspections, appointments, or follow-ups

• Provide estimates, recommendations, or service-related information

• Improve our website, forms, services, and customer experience

• Send non-marketing communications related to your inquiry or requested service

• Send marketing messages only if you separately consent where required

• Maintain business records

• Comply with legal, regulatory, carrier, and platform requirements

• Protect against fraud, misuse, spam, or unauthorized activity

4. Website Forms and Lead Information

When you submit a form on our website, you voluntarily provide information so we can contact you regarding your request.

Submitting a form does not guarantee service availability, pricing, specific results, or final recommendations. Any estimates or recommendations are informational only and are not final until confirmed after inspection, consultation, or written confirmation.

5. Phone, Email, and Text Communications

By submitting your contact information, you authorize us to respond to your inquiry using the contact details you provide. This may include communication by phone, email, text message, or other reasonable methods.

If you provide your phone number and opt in to receive text messages, you consent to receive text messages from Richard Kawika Burdine / Reno Water Guy regarding your inquiry, appointment requests, water quality questions, service updates, follow-ups, estimate requests, and related non-marketing communications.

Message frequency may vary. Message and data rates may apply. Text HELP for assistance. Reply STOP to opt out of future text messages.

Consent to receive text messages is not required as a condition of purchasing any product or service.

If marketing text messages are offered separately, you will be provided with a separate option to consent to marketing messages.

6. No Sharing of Mobile Information for Marketing

We do not sell, rent, or share your mobile phone number or SMS opt-in information with third parties for their marketing or promotional purposes.

Mobile information collected for SMS consent will not be shared with third parties or affiliates for marketing or promotional purposes.

We may share information with service providers only as necessary to operate our website, manage communications, provide requested services, maintain records, or comply with legal and carrier requirements.

7. How We Share Information

We may share limited information with trusted third-party service providers that help us operate our business and website, such as:

• Website hosting providers

• Form and CRM platforms

• Communication and SMS providers

• Scheduling tools

• Analytics providers

• Email service providers

• Contractors or service partners involved in responding to your request

• Legal, compliance, or professional advisors when necessary

These third parties are only provided information reasonably necessary to perform their services.

We may also disclose information if required to:

• Comply with law, regulation, subpoena, or legal process

• Protect our rights, property, safety, customers, or others

• Prevent fraud, spam, misuse, or unauthorized activity

• Enforce our Terms of Service

8. Cookies and Tracking Technologies

Our website may use cookies, pixels, analytics tools, or similar tracking technologies to understand website traffic, improve user experience, measure performance, and support basic marketing or website functionality.

You can usually adjust your browser settings to refuse cookies or notify you when cookies are being used. Some parts of the website may not function properly if cookies are disabled.

9. Third-Party Websites and Services

Our website may contain links to third-party websites or use third-party tools, forms, embedded content, analytics, maps, scheduling tools, or communication services.

We are not responsible for the privacy practices, security, content, or policies of third-party websites or services. You should review their privacy policies before providing information to them.

10. Data Security

We use reasonable administrative, technical, and physical safeguards to help protect the information we collect.

However, no website, internet transmission, form submission, email, text message, or electronic storage system is completely secure. We cannot guarantee absolute security of your information.

11. Data Retention

We may retain your information for as long as reasonably necessary to:

• Respond to your inquiry

• Provide requested services

• Maintain business records

• Comply with legal, tax, regulatory, carrier, or platform requirements

• Resolve disputes

• Enforce agreements

• Improve our services and customer experience

We may delete or anonymize information when it is no longer needed.

12. Your Privacy Choices

You may contact us to request that we update, correct, or delete your personal information, subject to legal, business, recordkeeping, or compliance requirements.

You may opt out of text messages at any time by replying:

Code· text

STOP

You may request help by texting:

Code· text

HELP

You may also contact us directly:

Email: burdine11@gmail.com Phone: 775-484-4698

13. Marketing Communications

If we offer marketing emails or marketing text messages, you may opt out using the unsubscribe or opt-out instructions provided in those communications.

We will only send marketing text messages where consent is provided as required by applicable law and carrier rules.

14. Children’s Privacy

This website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.

If we become aware that we have collected information from a child under 13, we will take reasonable steps to delete it.

15. Nevada Privacy Notice

This Privacy Policy is governed by applicable laws of the State of Nevada and the United States.

Nevada residents may contact us with privacy-related requests using the contact information below.

16. California Privacy Notice

Our website is intended for a local service business and is not primarily directed toward California residents. However, if you are a California resident and believe California privacy laws apply to your information, you may contact us using the information below to make a privacy-related request.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Your continued use of the website after changes are posted means you accept the updated Privacy Policy.

18. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:

Richard Kawika Burdine / Reno Water Guy 8913 Beacon Ridge Trail Reno, NV 89523 United States

Email: burdine11@gmail.com Phone: 775-484-4698